Frequently Asked Questions

• How Often Should I Get a Facial?

  We suggest coming every four to six weeks. For more information, contact us or talk to your Facialist.

• Cancellation Policy

  We kindly request a 24-hour cancellation notice for all appointments booked online or in-store. Cancelling or rescheduling appointments can be done directly through your emailed appointment confirmation or by calling the studio. We understand that unforeseen circumstances do arise, and please ask that should you need to cancel or reschedule your appointment within 24 hours of your appointment. We thank you for your understanding, and look forward to seeing you in studio!

• No Show Policy

  If you miss your appointment without cancelling beforehand, you will be charged for the full amount of the service missed.

• How Far in Advance Should I Book?

  We recommend booking your appointment in advance to secure your preferred date and time. Popular time slots tend to fill up quickly, so it's best to schedule your visit at least a few weeks ahead, especially if you have a specific date in mind. However, we do understand that urgent matters arise, and we will do our best to accommodate last-minute requests whenever possible.

• What Information Do I Need to Give When Booking?

  When booking your appointment, we will require some basic information to assist us in providing you with the best care possible. This includes your full name, contact details, the reason for your visit, any specific concerns you may have, and your preferred date and time.

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